Shipping policy
Last updated: September 5, 2026
Thank you for shopping at Chiccozy‑Shop. This Shipping Policy outlines our shipping, delivery, customs and related terms for all orders placed on our website. By placing an order with us, you agree to the terms set out below.
Processing Time
All orders require processing before dispatch.
- Standard order processing time: 1‑5 business days (excluding weekends and public holidays in our sourcing warehouses).
- Processing time does **not** include shipping transit time.
- During sale periods, holidays or high‑volume promotions, processing may be extended by a few additional business days. We will try our best to keep delays to a minimum.
- We do not ship or process orders on weekends and public holidays.
Shipping Destinations
We ship to most countries across Europe, United States, Canada, United Kingdom, Australia and selected Southeast‑Asian countries.
Some remote regions may not be available for shipping. If your location cannot be selected at checkout, we are unable to deliver to that address.
Estimated Transit & Delivery Times
Delivery times are **estimates only**, not guaranteed delivery dates. Delays may occur due to logistics backlogs, customs clearance, weather or carrier‑related issues outside our control.
- United States / Canada: 7‑20 business days
- Europe / United Kingdom: 8‑22 business days
- Australia / New Zealand: 10‑25 business days
- Southeast‑Asia: 7‑18 business days
> Important note: For dropshipping orders, goods are shipped directly from our overseas fulfilment warehouses to your delivery address.
Shipping Fees
Shipping cost will be clearly displayed at checkout before you complete payment.
We may offer free‑shipping promotions from time to time, subject to separate promotion terms.
Prices shown on product pages do not include shipping fees, import duties, customs taxes or local VAT.
Customs, Duties & Import Taxes
**Buyer is responsible for any import duties, customs fees, local VAT or brokerage charges applied by your country upon arrival.**
These charges are not included in your order total paid to Chiccozy‑Shop and are collected by your local customs authority. We cannot predict the amount of customs charges.
Please check your local country import rules before placing your order. We are not liable for customs seizures, returns or additional costs caused by import regulations in your destination country.
Shipping Address
Please double‑check your full shipping address including postal / zip code before submitting your order.
We cannot modify shipping address once the order has been processed and dispatched.
If goods are returned to us because of incorrect or incomplete address provided by customer, customer will bear the cost for reshipping.
Lost, Stolen or Damaged Parcels
- Once goods are handed over to the shipping carrier, risk of loss and damage transfers to you, in accordance with our Terms of Service.
- If tracking shows delivered but you have not received your parcel: please check with neighbours, building management and your local post‑office first. Contact us within 14 days after “delivered” status.
- For parcels marked lost by the carrier, we will arrange replacement or refund subject to carrier investigation results.
- Visible damaged goods upon arrival: please provide clear photos of outer packaging and damaged items within 7 calendar days of receiving your parcel so we can assist you.
Order Modification & Cancellation Before Shipment
You may request order cancellation or address modification only **before the order enters processing / dispatch stage**.
Once the item has been shipped out, cancellation is no longer possible. Please refer to our Return & Refund Policy for post‑delivery options.
Returned to Sender
If a parcel is returned back to us due to customer refusal to pay customs duty, wrong address, failed delivery or customer‑caused reasons:
- Original shipping cost will not be refunded.
- If you wish the goods to be resent, you are required to pay new shipping fees.
Tracking Number
Once your order is dispatched, we will send you an email containing your tracking number and tracking link.
Tracking updates may take 2‑5 days to show activity after dispatch.
Contact Us
If you have any questions regarding shipping, please contact us at chiccozyinfo@gmail.com.