Refund policy

Last updated: September 5, 2026

We have a 14‑day return policy for United States, Canadian and most international customers, which means you have 14 days after receiving your item to request a return.

Order Cancellations 

You can cancel your order within 12 hours of purchase, or any time before it ships, by emailing chiccozyinfo@gmail.com with your order number. Once an order has shipped, cancellations are no longer possible, but you're welcome to use our standard 14-day return process.

To be eligible for a return, your item must be in reasonable original condition, not excessively worn or used, with tags attached where applicable, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, you can contact us at chiccozyinfo@gmail.com. Please note that returns will need to be sent to our physical return address, which we will provide after your return request is approved.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Unless your item is defective, damaged, or incorrect, you are responsible for the cost of return shipping. Original shipping charges are non-refundable. (For EU withdrawal requests under the 14-day cooling-off period, we will confirm return arrangements with you by email.)

You can always contact us for any return question at chiccozyinfo@gmail.com.

Damages & Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. For defective, damaged or incorrectly‑shipped items, we will cover the return shipping cost.

Exceptions / Non‑Returnable Items

Certain types of items cannot be returned: perishable goods (such as food, flowers, or plants), custom‑made or personalized products, and hygiene‑related personal care goods that have been opened. Unopened personal‑care items may qualify for return.

We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

For United States and Canadian customers: sale items marked as final sale and gift cards are non‑returnable and non‑refundable. This does not apply to defective final‑sale goods protected by consumer law.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

EU 14‑Day Cooling‑Off Period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. Sale‑item final‑sale restrictions do not apply to EU customers exercising their statutory withdrawal right.

Your item must be in reasonable original condition, not excessively worn or used, with tags attached where applicable, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.

If approved, you’ll be automatically refunded on your original payment method.

For US, Canada and general international orders: refund will be processed within 10 business‑days after inspection.

For EU orders: refunds will be processed within 14 calendar days from the date you notify us of your withdrawal.

Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we’ve approved your return, please contact us at chiccozyinfo@gmail.com.

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STANDARD EU WITHDRAWAL FORM

(Complete and return this form only if you wish to withdraw from the contract)

To: Chiccozy, Email: chiccozyinfo@gmail.com

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods:

________________________________________________________________

Ordered on (*) ________________ / Received on (*) ________________

Name of consumer(s): ___________________________________________

Address of consumer(s): ________________________________________

Email address of consumer(s): __________________________________

Order number: _________________________________________________

Signature of consumer(s): ______________________________________ (only if this form is notified on paper)

Date: ________________________________________________________

(*) Delete as appropriate.